This notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act No. 4 of 2013 (“POPIA”).
We understand your privacy concerns and assure you that Noha takes privacy matters seriously. Therefore, we provide this Privacy Policy explaining our online information practices and the choices you can make about how your personal information is collected and used.
Your Consent
By submitting information to us and/or using our website, you consent to all information submitted, including your personal information, being processed by Noha as described below. If you do not wish to be bound by our privacy policy, you may not access or use this website.
What Type of Information Does Noha Collect?
We collect two types of information from visitors to our online platforms, “Automatic Anonymous Information,” or “AAI,”(which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.
- Information you manually provide:
We collect the information, including PII, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our online platforms. At various places on the Website or mobile application, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the online platforms, such as making a purchase, registering on the Website or mobile application, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where applicable, we indicate which information fields are required and which are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the website or mobile application. - Information from third-party social media platforms:
You may register with, log on to, or enhance your profile on our website or mobile application by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as any other information you give us when you register, log on or manage your profile. - Information sent to us by your web browser:
We collect information that is sent to us automatically by your web browser. This typically includes your IP address, the address of the web page you were visiting when you accessed our online platforms, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings of your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the functionality of this platform and better serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information to identify you. - Information from your mobile or tablet device:
If you download one of our mobile or tablet applications or access our website through your mobile or tablet device, we may automatically collect certain information from your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, the type of mobile or tablet internet browser you use, and information about how you use our mobile or tablet application. - Information collected using “Cookies” and other web technologies:
Most websites use “cookies” and/or similar technologies to store information about a user’s website visit in a small data file on the user’s computer. Some browsers automatically accept cookies, but you can configure your browser to prevent this. Noha may use cookies to make our services more available or straightforward for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. PII may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite future log-ins. We may also use cookies to deliver “first-party” advertisements to you.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our website and email. A web beacon is a small bit of computer code that may be used to count the number of people who visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.
First Party Advertising
First-party advertising works this way: We may deliver cookies to your browser when you visit our online platforms. When you leave our website and travel elsewhere on the Internet, we may use the cookie to recognise you as someone who has visited our website, assume that you are interested in our products, and deliver an advertisement promoting our products. Although we may work with a vendor to provide and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognise you as someone interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by visiting your account page. We will deliver an “opt-out” cookie to your browser when you do. When you visit our website in the future, the opt-out cookie will tell us that you have opted out of Noha’s cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent the delivery of first-party advertising cookies. First-party cookies are different from third-party cookies. Third-party cookies track your online behaviours across non-affiliated websites to deliver targeted advertisements for Noha and various other companies.
To learn more about online behavioural advertising and your options for third-party cookies, find our Cookie Policy here.
Our Use of Your Information
Generally, we use the information we collect through our website:
- to provide the information, products and services you request.
- to provide you with effective customer service.
- to provide you with a personalised experience when you use our online platforms.
- to contact you with information and notices related to your use of our online platforms.
- to contact you with special offers and other information that will interest you (following any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide feedback (following any privacy preferences you have expressed to us).
- to improve the content, functionality and usability of our online platforms.
- to better understand your needs and interests.
- to improve our products and services; to improve.
- for security, credit or fraud prevention purposes.
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
If you have any comments or queries regarding the policy mentioned above, please contact our customer care team at queries@noha.co.za or call or WhatsApp us on +2783 789 8074.